The following Terms and Conditions and any addendums or supplements supersede all previous Terms and Conditions and other prior statements concerning the rates and conditions of Reliable Runners’ service to which it applies. Reliable Runners® reserves the right to unilaterally modify, amend or supplement the rates, features of service, services, Tariff, and Terms and Conditions applicable to all customers without notice. All modifications, amendments or supplements may only be authorized by an officer of Reliable Runners Courier Service or successor positions, but no other agent or employee of Reliable Runners (nor any other person or party) is authorized to do so. This restriction in modification does not apply to a modification applicable to a single customer and included in a Reliable Runners’ Sales or Customer Automation Agreement. To the extent a conflict exists between a Reliable Runners’ Sales or Customer Agreement and these Terms and Conditions, the Reliable Runners’ Sales or Customer Agreement controls, provided the Reliable Runners’ Sales or Customer Agreement is in writing and signed by both the customer and an officer of Reliable Runners.

Rate and service quotations by Reliable Runners’ employees and agents are based upon information provided by YOU. Final rates and services, however, may vary based upon the application of these terms and conditions.

Click on a specific topic for more information:

  • For transactions other than “Bill Sender,” “Bill Recipient,” or “Bill Third Party,” you must pay by check, money order, or credit card at the time you give us your package/shipment.
  • For “Bill Sender” and “Bill Third Party” transactions, packages/shipments will not be accepted without a valid Reliable Runners account number.
  • For “Bill Recipient” transactions, packages/shipments can be tendered without immediate payment, but the recipient must provide a valid account number or pay upon delivery. If the recipient refuses, the sender is responsible for all charges. Otherwise, the package may be considered “undeliverable.”

eZrunner™ Users: Only “Bill Sender” service is available online. For “Bill Recipient” or “Bill Third Party,” please call Customer Service at:
Phone: 440.578.7000
Toll Free: 866.530.SHIP (7447)

Account Numbers:

  • Issued by Reliable Runners, not transferable.
  • Misuse may result in loss of discounts or discontinuance of service.
  • Discounts for a business account do not apply to employees using personal check/credit card.
  • Requests for account numbers are subject to credit checks. Accounts are for business use only.
  • The account holder is liable for all charges to the account. The account holder is responsible for safekeeping the account number and bears the risk of unauthorized use.
  • If the account is not kept current (paid within 15 days), it may be placed on hold, delaying shipments.
  • Use of the account number constitutes agreement to these Terms and Conditions.
  • Trade credit information on any account holder may be provided to credit bureaus.

If a recipient’s address is incomplete or incorrect, Reliable Runners may attempt to find the correct address and complete delivery. No responsibility is assumed for inability to deliver under these circumstances. Examples of incomplete addresses include missing suite/apartment numbers, P.O. boxes, old addresses, or incorrect ZIP codes.

We will not be liable for failing to meet delivery commitments for shipments with incorrect/incomplete addresses. Additional fees may apply for re-delivery attempts.

Billing Options:

  • Bill Sender: Charges billed to sender’s account (must be current).
  • Bill Recipient: Charges billed to recipient’s account or paid upon delivery. If recipient refuses or cannot pay, charges revert to the sender (that which placed the order).
  • Bill Third Party: Charges billed to a third party’s Reliable Runners account. If the third party refuses or cannot pay, charges revert to the sender.

Important:

  • If the billed account is not in good credit standing, shipment may be delayed. The guarantee does not apply in such cases.
  • C.O.D. shipments cannot be billed to recipient or third party.
  • Sender is ultimately liable for all charges and fees.
  • A $20.00 fee applies for dishonored checks or electronic funds transfers.
  • Re-bill requests accepted within 60 days of invoice (for unpaid shipments).
  • If credit card billing fails, a $10.00 special handling fee applies.

Remittances:
Send payments to:
Reliable Runners Courier Service
8624 Station Street
Mentor, OH 44060

We reserve the right to audit shipments and correct invoices based on actual service, weight, or address.

Requests for invoice adjustments or refunds must be in writing, received within 90 days (if our error) or 60 days (if your error). Include account number, package tracking number, date of shipment, and recipient details.

  • Standard Business Days: Monday through Friday, 7:00 a.m. to 7:00 p.m.
  • Recognized Holidays (no standard service): New Year’s Day, Memorial Day, Easter Sunday, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Services are available 24/7/365, but holiday/weekend services incur additional charges.

Notice of Claims:

  • Claims over $100 must be in writing.
  • Claims for damage, delay, shortage, or perishable spoilage: Must be received within 10 days after delivery.
  • Claims for nondelivery or misdelivery: Within 30 days after shipment acceptance.

Include all relevant shipment details. Written documentation (invoices, estimates, etc.) must be provided within 30 days of notice. All original packaging must be available for inspection.

Failure to comply with these conditions may result in claim denial. Only one claim per shipment is allowed. Once a claim is paid, no further recovery is possible.

C.O.D. Service:

  • We deliver goods, collect a payment instrument payable to the shipper, and return it to the shipper.
  • No cash-on-delivery.
  • Shipper specifies amount and payment instrument type (secured or unsecured).
  • Cash, traveler’s checks, credit cards, or counter checks are not accepted.

  • Consumables and food accepted if clearly declared.
  • Perishable items should use Rush or HotShot service.
  • No refrigeration services provided.
  • Dry ice shipments must follow “Dangerous Goods” guidelines.
  • Sender is responsible for compliance with all applicable regulations.

  • Invoice date starts credit term cycle. Payment due within 10 days.
  • Failure to pay on time may result in “credit card only” status and possible service suspension.
  • Credit restoration may require paying all past due balances and associated costs.
  • We may decline to restore credit even if all debts are paid.

  • We do NOT handle Dangerous Goods or Hazardous Materials, except dry ice and certain bio-medical materials.
  • Dry ice shipments must be declared, properly marked, and follow IATA regulations.
  • Any improperly declared Dangerous Goods may be reported to authorities.
  • Shippers must comply with all regulatory requirements.
  • If a package leaks or causes contamination, the shipper is responsible for clean-up and related costs.

Liability:

  • Declared value represents our maximum liability for loss, damage, or delay.
  • We do not provide insurance. Contact an insurance broker if coverage is needed.
  • Standard liability: $50.00 unless a higher value is declared and paid for.
  • For values over $50.00, an additional $1.00 per $100.00 value is charged.
  • Maximum declared value is $2000.00 for standard packages (some exclusions apply).
  • Specific limits apply to C.O.D. shipments, freight shipments, and certain restricted items.
  • Items like artwork, jewelry, antiques, etc., have a maximum declared value of $500.00.
  • Liability will not exceed repair cost, depreciated value, or replacement cost, whichever is less.

Accuracy of Information: By submitting an application, you confirm that all information is true and accurate.

Permission to Contact References: We may contact listed references to verify credentials.

Data Usage & Privacy: Personal data may be processed and retained for recruitment. Contact us if you wish to withdraw consent.

Background Checks: May be conducted if applicable.

Employment-at-Will: If hired, employment is at-will.

Application Retention: Applications kept active for 6 months.

  • Extra-large packages: less than 100 lbs. but exceed 84 inches in length and girth combined.
  • Maximum length: 48 inches.
  • May be refused or charged as freight.
  • Dimensions are rounded to the nearest whole number.

  • Fuel surcharge adjusted weekly based on AAA’s posted average fuel prices.
  • Surcharge is a percentage of charges and appears as a separate line item on invoices.
  • A detailed chart of surcharge percentages is provided, starting at 3.50% and increasing as fuel prices rise above $1.50 per gallon.
  • If fuel exceeds $4.00 per gallon, surcharge increases by 0.5% per each $0.05 increment.

  • Available upon request.
  • Sender must specify “Hold For Pick-Up” and use Reliable Runners’ address as the destination.
  • Packages available for pick-up from 9:00 AM to 5:00 PM, Monday-Friday.
  • Unclaimed packages after five (5) days become “undeliverable.”

  • We guarantee our services.
  • If late by 30+ minutes, we may adjust service type/rate upon request.
  • If 4+ hours late, we may refund or credit charges upon request.
  • Limitations: Service failures due to incorrect addresses, credit issues, dangerous conditions, or extraordinary circumstances are excluded.
  • Notification of claims for service failure must be within 10 calendar days of invoice date or shipment date (for prepaid shipments).

  • Service available on holidays, but 100% surcharge and $50.00 minimum charge apply.

  • We may open and inspect any package at our discretion without notice.

  • Not liable for damages exceeding declared value.
  • Not liable for any loss, damage, delay caused by events beyond our control (e.g., weather, acts of God, public authorities, strikes, etc.).
  • Not liable for improper packaging, perishable goods, or prohibited items.
  • Sender assumes liability for costs related to non-compliant shipments.

  • Acceptable: EFT, Company Check, Credit Card (Visa, MasterCard, American Express).
  • Checks not accepted without a valid account in good standing.
  • Cash not accepted.

  • Accepted to all points served.
  • Must be same shipper, same recipient, same day, same service type, billed to the same party.
  • Each package may have different weight and declared value.
  • Up to 999 packages on one job number.

  • Packages must be properly packed, sealed, and labeled.
  • Address and ZIP code must be legible.
  • Fragile or perishable items must be properly protected.
  • Non-infectious liquid specimens must be in watertight containers with absorbent material.
  • Unacceptable packaging (e.g., Styrofoam™, plastic bags) may be refused.

  • Upon request, we provide electronic delivery information for up to 12 months after shipping.
  • POD available via eZrunner™.
  • Two attempts will be made to notify shipper by phone upon delivery if requested.

  • Rate quotes are estimates based on provided information.
  • Actual charges may vary based on the shipment tendered.
  • No refunds or credits for discrepancies between quotes and invoices unless due to our error.

  • If first attempt fails, we can re-deliver at the original charge rate.
  • After attempts, packages may be held for instructions. Otherwise, deemed “undeliverable.”

  • We may refuse or return shipments that are not compliant, pose a hazard, or violate Terms and Conditions.
  • Invalid account or risky contents may result in refusal.

  • “Regular stop” customers must have a current, valid account and consistent shipping volume.
  • May require eZrunner™ use.
  • Status can be changed or removed by Reliable Runners at any time.

  • Size and weight limitations apply.
  • Certain items (firearms, alcohol, tobacco, perishables, live animals, etc.) have special conditions or may be prohibited.
  • Dangerous Goods not accepted (except dry ice as per regulations).

Not Accepted: Firearms (except under strict conditions), fireworks, alcoholic beverages (except licensed entities), tobacco (except licensed distributors), hazardous materials, money/cash, live animals, human remains, illegal goods, etc.

  • We determine routing.
  • Re-routing may incur additional fees.
  • One re-route allowed per package.
  • Guarantee does not apply to re-routed shipments.

  • Saturday service available with a 25% surcharge and $25.00 minimum charge.

  • We serve the continental United States and Canada, subject to restrictions.
  • Contact Customer Service for details.

See our current services and industry-specific solutions on our services page.

  • Sunday service available with a 50% surcharge and $50.00 minimum charge.

  • Undeliverable if recipient refuses, address invalid, prohibited by law, or package is damaged beyond re-wrapping.
  • Sender is responsible for return shipping costs.
  • If cannot be delivered or returned, package may be disposed of at the shipper’s expense.

We contract the following types of vehicles with specified capacities and payloads: Cars, Minivans, Cargo Vans, Pickup Trucks, Cube Vans, and Straight Trucks.

We make no express or implied warranties. For questions or concerns:

Reliable Runners Courier Service
8624 Station Street
Mentor, OH 44060

(440) 578.7000
TF: 866.530.SHIP

info@rrunners.com