Terms and Conditions

This guide and any addendums or supplements supersede all previous Service Guides and other prior statements concerning the rates and conditions of Reliable Runners' service to which it applies. Reliable Runners reserves the right to unilaterally modify, amend or supplement the rates, features of service, services, Tariff, and Terms and Conditions in this Service Guide applicable to all customers without notice. All modifications, amendments or supplements may only be authorized by an officer of Reliable Runners Courier Service or successor positions, but no other agent or employee of Reliable Runners (nor any other person or party) is authorized to do so. This restriction in modification does not apply to a modification applicable to a single customer and included in a Reliable Runners' Sales or Customer Automation Agreement. To the extent a conflict exists between a Reliable Runners' Sales or Customer Agreement and these Terms and Conditions, the Reliable Runners' Sales or Customer Agreement controls, provided the Reliable Runners' Sales or Customer Agreement is in writing and signed by both the customer and an officer of Reliable Runners.

Rate and service quotations by Reliable Runners' employees and agents are based upon information provided by YOU. Final rates and services, however, may vary based upon the application of these terms and conditions and this Service Guide.

Click on a specific topic for more information:

Account Numbers

For transactions other than "Bill Sender", "Bill Recipient" or "Bill Third Party", you must pay by check, money order or credit card. Payment is required when you give us your package/shipment. For "Bill Sender" and "Bill Third Party" transactions, packages/shipments will not be accepted unless you provide a valid Reliable Runners account number. For "Bill Recipient" transactions, packages/shipments can be tendered without payment. However, in order for the package/shipment to be delivered, the recipient must give a valid Reliable Runners account number or pay by check, money order or credit card at the time of delivery. If the recipient refuses to pay, the sender will be responsible for all charges. Alternatively, the package/shipment may be processed as an "undeliverable" item. (See Undeliverable Packages for more details.)

For customers utilizing our eZrunner™ on-line system, only "Bill Sender" service is available. For "Bill Recipient" or "Bill Third Party" transactions, please call Customer Service at:

Phone: 1.440.578.7000

Toll Free: 866.530.SHIP (7447)

Account numbers are issued by Reliable Runners and are not transferable. Misuse, including unauthorized consolidation of packages/shipments owned by different parties, may result in a loss of all discounts and/or discontinuance of service. Discounts applicable to an account number of a business are not available to employees of the business utilizing check or credit card for payment.

All requests for account numbers are subject to credit investigation and verification by our Credit department and/or Customer Service Account Confirmation department. We will establish a credit account for business use ONLY. An account may be refused or terminated if business status cannot be confirmed. We do not offer consumer credit privileges. Any individual shipping for personal use must pre-pay the shipment charges or establish a eZrunner™ account for billing directly to a major credit card.

The party to whom Reliable Runners' account number is issued is liable for all charges to the account. The account holder is responsible for the safekeeping of the account number and should release the number only to those people who are authorized to ship on the account. The account holder bears the risk of all unauthorized use of the account holder's Reliable Runners account number. We may apply payments made on your account to any unpaid invoices issued to your account.

Failure to keep your Reliable Runners account current - all invoices paid within 15 days from invoice date - may result in your account being placed on an "on hold" status. Utilization of an account that has been placed in this status may result in your package/shipment being delayed, rejected or returned until further arrangements for payment have been made. If the account number to be billed is not in good credit standing, the package/shipment may be delayed until an alternate form of payment is secured. If a package is held because the account is not in good credit standing, then our Guarantee Policy will not apply.

You must use your Reliable Runners account to obtain any applicable discount. Your use of the account number constitutes your agreement that all packages shipped on your account shall be subject to the Reliable Runners' Terms and Conditions, as modified, amended or supplemented.

To set up a new account with Reliable Runners, commercial accounts must have a current business listing with telephone directory assistance.

NOTE: Reliable Runners may provide trade credit information on any of our account holders to credit bureaus. Reliable Runners account numbers are subject to credit investigation and verification by our Credit department and/or Customer Service Account Confirmation department.

Address Correction

If a recipient's address is incomplete or incorrect, we may attempt to find the correct address and try to complete the delivery. However, we assume no responsibility for our inability to complete delivery under such circumstances. Use of P.O. Box numbers, P.O. Box ZIP codes or incorrect ZIP codes, omission of suite numbers, apartment numbers or the use of old street addresses for recipients who have relocated, are examples of addresses requiring corrections. We will not be liable for failing to meet our delivery commitment for any shipment with an incomplete or incorrect address. (See Undeliverable Packages for more details.) An additional fee will be assessed for shipments that are re-delivered. (See Re-Delivery Service  for more details.)

Billing Terms

 

  1. Bill Sender means charges will be billed to the sender. The sender's Reliable Runners account must be current.

  2. Bill Recipient  means charges will be billed to the recipient. (This should not be confused with C.O.D. service.) In order to choose this billing option, the recipient's Reliable Runners account must be current or the recipient must pay for the package at the time of delivery. If the recipient is billed initially and fails or refuses to make payment for the shipment, the charges may be re-billed to a third party. If not paid by the third party, any additional re-billing must be to the sender's account. The sender is liable for - and will be billed for - all charges and fees, plus all special handling fees in the event that a recipient or any third party does not pay.

  3. Bill Third Party  means charges will be billed to someone other than the sender or recipient. Charges for shipments with the United States may only be billed to a third party in the United States. In order to choose this billing option, the Reliable Runners account number of the third party account must be current. If the third party fails or refuses to pay for the shipment, the charges may be re-billed to another party. Subsequent re-bills, however, will only be billed to the sender's account. If the party who is re-billed fails or refuses to pay, the sender is liable for - and will be billed - for all charges and fees, plus all special handling fees. If charges exceed the third party account's credit limit, the sender will automatically be billed for all changes.

  4. For Bill Recipient or Bill Third Party transactions, if the recipient or third party fails or refuses to pay the charges, refuses delivery or cannot be contacted, the sender is responsible for - and will be billed for - any and all charges. We may verify the method of payment for any shipment marked "Bill Recipient" or "Bill Third Party". We reserve the right to refuse any such shipment for which the method of payment cannot be verified.

  5. Your shipment may be delayed if we determine that it is billed to a Reliable Runners account number that is not in good credit standing. The guarantee will not apply in this case. (See Guarantee Policy  for more details and limitations.)

  6. C.O.D. shipments may not be shipped "Bill Recipient" or "Bill Third Party". Shipping charges for C.O.D. shipments must be billed to sender's Reliable Runners account number.

  7. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO RELIABLE RUNNERS, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES.

  8. A $20.00 special handling fee will be applied for any check or electronic funds transfer that is dishonored due to insufficient funds on deposit or incorrect/insufficient signature of the draw.

  9. Requests for re-billing will be accepted up to 60 days from the invoice date, not counting the invoice date. Re-bill requests will be accepted only for unpaid shipments. If we are unable to obtain payment on any transaction billed to a credit card, a $10.00 special handling fee will be charged.

  10. All remittances should be sent to the following address:


Reliable Runners Courier Service

8624 Station Street

Mentor, OH 44060


  1. We reserve the right to audit shipments made via an automated shipping device to verify service selection and package or shipment weight. If the service selected or weight entered is incorrect, we may make appropriate adjustments to the invoice at any time.

  2. Senders are responsible for accurately entering shipment information in eZrunner™. Because the number of packages and weight per package are critical for our ability to correctly invoice, if you fail to provide - or incorrectly enter - this information you will be billed based on our best estimate of the number of packages transported. You will also be billed for either the standard dimensional factor at the time of billing or a standard "default" weight-per-package estimate. If no service is marked, we will send your shipment via the Reliable Runners service selected by us at our sole discretion.

  3. A request for invoice adjustment or refund must be made in writing. The request may be noted on either the "Invoice Summary", "Invoice Remittance" or by an attached letter. The request must state the reason that you believe an adjustment or refund should be warranted and you must provide the Reliable Runners account number, the package tracking number, the date of shipment, the recipient's name, address and zip code. A credit under our Guarantee Policy will only be applied against charges for the shipment giving rise to the credit. NOTE: A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request.

  4. Overcharge  means a charge based on an incorrect rate, an incorrect special handling fee, billing for the wrong type of service or billing based on incorrect package/shipment weight, waiting time or account numbers.

  5. Requests for invoice adjustments or refunds must be received within 90 days after the date of shipment if WE are responsible for the error. Requests for invoice adjustments and refunds must be received within 60 days after the original invoice date if YOU are responsible for the error. For adjustments due to a service failure or failure to provide timely package status, please see our Guarantee Policy.

  6. If you choose to send your invoice adjustment request separately from your remittance statement, please send it to the following address:


Reliable Runners Courier Service

ATTN: Accounts Receivable

8624 Station Street

Mentor, OH 44060

  1. The shipper is responsible for all reasonable costs incurred by Reliable Runners in attempting to obtain payment on any transaction. Such costs include - but are not limited to - attorneys' fees, collection agency fees, interest fees and court costs.

Business Days & Holidays

A standard business day for Reliable Runners means Monday through Friday 7:00 a.m. to 7:00 p.m., except for the following national holidays:

  • New Year's Day
  • Memorial Day
  • Easter Sunday
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Business days for Reliable Runners are 24 hours a day, 365 days a year. While packages are accepted for transportation 365 days a year, observance of national or local holidays may cause delivery delays. Additional charges will apply to deliveries made between the hours of 7:00 p.m. and 7:00 a.m. (EST) weekdays, on weekends and holidays.

Claims

  1. All Notice of Claims for which you are seeking more than $100, must be in writing. All such claims must be made within the time limits set forth below.

  2. Notice of Claims seeking $100 or less need not be in writing, provided you call the claim into us at 440.578.7000 or toll free at 866.530.SHIP (7447) and obtain confirmation. All such claims must be made within the time limits set forth below.

  3. We must receive Notice of Claim due to damage, delay or shortage - including perishable and spoilage damage claims, due to late or delayed delivery or failure to properly collect or deliver a C.O.D. payment instrument - within 10 days after delivery of the shipment. (See Guarantee Policy for the time period to request a refund or credit of transportation charges due to untimely delivery.)

  4. We must receive notice of all other claims - including, but not limited to - nondelivery or misdelivery within 30 days after we accept the shipment.

  5. Your Notice of Claim must include complete shipper and recipient information, as well as the job or package tracking number, date of shipment, number of pieces, and shipment weight. Failure to provide us with notice in the manner and within the time limits set forth in paragraphs 1 through 5, will result in your claim being denied and are prerequisites to any legal cause of action against us. Should you elect to submit a claim by telephone, you agree that our records are the sole record as to whether timely notice was provided.

  6. Written documentation of all claims must be delivered to us within 30 days after we receive notification in accordance with paragraphs 1 through 5 above. Such documentation may include: original purchase invoices, estimates or invoices for repair, expense statements, appraisals or other records. These documents must be verifiable to our satisfaction. We are not obligated to act on any claim until all transportation charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance.

  7. All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded.

  8. Except as provided in the paragraph below, receipt of the shipment by the recipient - without written notice of damage on the delivery manifest - is prima facie evidence that the shipment was delivered in good condition. As a condition to our considering any claim, all the original shipping cartons, packing (inner and outer) and contents must be made available for our inspection.

  9. In the case of a claim for concealed damage which is not discovered at the time of delivery, the sender or recipient must notify us as promptly as possible after the discovery of the damage - and in any event - no later than 7 days after the date of the delivery. In any event, the original shipping cartons, packing and contents must be made available for our inspection.

  10. The right to damages against us under any cause of action arising from the transportation of packages pursuant to this guide shall be extinguished unless an action is brought within one year from the date of delivery or from the date which the shipment should have been delivered.

  11. You and Reliable Runners agree that in event of disputes or controversies as to the adequacy of packing or cause of physical damage to a shipment, such disputes or controversies shall be submitted to the arbitration of three competent persons - one appointed by each party and the third to be appointed by the other two, whose award shall be conclusive and binding on both parties. The rules and procedures for any such arbitration may be set by agreement of the parties. However, in the event that the parties are unable to agree, the arbitrators shall have authority to establish reasonable rules and procedures. Said arbitrators shall not have the authority or power to modify or alter any express condition or provision of this agreement - including those pertaining to limits of liability - or to render an award that by its terms has the effect of altering or modifying any express condition or provision of this agreement. No suit at law or in equity based on any dispute or controversy subject to arbitration under this agreement shall be instituted by either party, except to enforce the award of the arbitration. Failure by Reliable Runners to invoke this section, in any case, is not a waiver of the terms of this section. Each party shall bear its own arbitration costs.

  12. You agree that you will not sue as a class plaintiff or class representative, join a class as a member, or participate as an adverse party in any way in a class action lawsuit against us. However, nothing in this paragraph limits your right to bring a lawsuit as an individual plaintiff.

  13. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS MAY RESULT IN THE DENIAL OF A CLAIM.

  14. Only one claim can be filed in connection with a shipment. Payment of a claim shall extinguish any right to recover in connection with a shipment.

  15. We reserve the option to pick up salvage on damaged claims when we pay full value.

  16. Written claims must be sent (via the United States Postal Service, or e-mail) to:


Reliable Runners Courier Service
ATTN: Claims Dept.
8624 Station Street
Mentor, OH 44060
This email address is being protected from spambots. You need JavaScript enabled to view it.

Collect on Delivery (COD)

We offer Collect On Delivery (C.O.D.) service consisting of: carriage of goods to the recipient, collection of the payment instrument issued by or on behalf of the recipient and made payable to the shipper, and delivery of the payment instrument to the shipper of the goods. The amount collected for the C.O.D. shipment must be sent to the shipper's location. We do not offer a cash-on delivery service. The shipper of the goods (via C.O.D. service) is responsible for specifying the amount to be collected.

If the shipper specifies SECURED PAYMENT, payment by either cashier's check, official check or money order will be accepted. If the supplier specifies UNSECURED PAYMENT, a personal check, certified check, cashier's check, official check, company check or money order will be collected. NOTE: Cash, traveler's checks, credit cards and counter checks will NOT be accepted in payment of any C.O.D. amount.

Consumables and Food

Reliable Runners will accept consumables and food shipments that are prominently and legibly marked and declared when the service order is placed. NOTE: We strongly recommend that any perishable items be shipped via Reliable Runners' Rush or HotShot service. The sender is responsible for complying with all applicable federal - including, but not limited to, the United States Department of Agriculture - and state regulations and laws governing the shipments. We do NOT offer refrigeration services of any kind. If the shipment contains dry ice, please consult the "Dangerous Goods" section for our requirements.

Credit Terms

The invoice date begins the credit term cycle, and payment is due within ten days from the invoice date. Failure to keep your account current will result in your account being placed on a "credit card only" status. This status may impair your ability to use our service, your shipments may be delayed, and you may not be eligible for our discount program.
If the account number to be billed is not in good credit standing, the delivery may be held or stopped in transit until you make alternate payment arrangements. The Guarantee Policy will not apply in the following circumstances:
  1. Credit privileges will not be restored until you have paid all PAST DUE balances in full, in addition to all costs, fees and expenses incurred by Reliable Runners in collecting or attempting to collect such balances. NOTE: Reliable Runners may require establishment of electronic funds transfer as a prerequisite to credit restoration.
  2. Customers requesting removal from "credit card only" status must contact our Accounts Receivable department at 440.578.7000 or 866.530.SHIP (7447).
  3. Reliable Runners may decline to restore your credit privileges even if all costs, fees and expenses are paid. In the event of a prompt payment (on a "credit card only" status), you agree to be liable for all reasonable costs which may include - but are not limited to - attorneys' fees, collection agency fees and/or interest and court costs. NOTE: We do not provide consumer credit privileges.
To obtain credit privileges with Reliable Runners, you may be required to make bank draft arrangements for payment on PAST DUE accounts.

Dangerous Goods


We do NOT provide "Dangerous Goods" or "Hazardous Material" services. We will, however, accept dry ice and bio-medical materials.

Dry ice shipments - prepared in accordance with IATA regulations - do not require a Shipper's Declaration, and there is no special handling fee for transporting dry ice at this time. However, dry ice must be entered under the Special Instructions section of eZrunner™ or specified when placing an order via telephone. All dry ice shipments require package marking and labeling. Reliable Runners is not required to add dry ice to packages in our system.

Blood, urine, fluids, and other liquid diagnostic specimens containing infectious substances, are considered "Dangerous Goods". Non-infectious blood, urine, fluids, and other liquid diagnostic specimens must be packed to meet specific applicable local, state and federal laws.
Shippers must also comply with all applicable local, state and federal laws governing packing, marking and labeling of shipments of blood and blood-related products regardless of whether they are infectious.

Any package/shipment with an odor or any package that is wet or leaking will NOT be accepted for carriage. If a shipment damages or contaminates any property, the shipper will be held responsible and will reimburse Reliable Runners for any and/or all costs, fees and expenses incurred in connection with such damage or contamination.

Reliable Runners reserve the right to refuse "Dangerous Goods" or any questionable materials at any location where they cannot be accepted in accordance with applicable law.

The United States Department of Transportation (DOT) regulates the movement of "Dangerous Goods" by all modes of transportation. The Federal Aviation Administration (FAA) is a branch of the DOT that oversees "Dangerous Goods" shipments by air. When Reliable Runners' carriers encounter improperly declared or undeclared shipment of "Dangerous Goods", we are required by law to report the packages to the DOT. Penalties for such shipments can range up to $500,000 and five years in jail.

The DOT and FAA also requires every shipper to have job-specific "Dangerous Goods" training prior to offering a "Dangerous Goods" shipment to Reliable Runners or any other carrier.

Dry Shippers/Dewars - meeting the note in IATA regulations (Packing Instruction 202) - must have an indication on the outer package that the shipment is not restricted or non-hazardous.

United States' domestic shippers who omit the technical name under the provisions of USG-14 must indicate on the Shipper's Declaration that their material falls under the provisions of USG-14 for "NOS" or generic proper shipping names.

Declared Value and Limits of Liability


A.    The declared value of any package/shipment represents our maximum liability in connection with a shipment, including - but not limited to - any loss, damage, delay, mis-delivery, non-delivery, misinformation, and failure to provide information or mis-delivery of information.
Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy. You should contact an insurance agent or broker if you desire insurance coverage. WE DO NOT PROVIDE INSURANCE COVERAGE OF ANY KIND.

B.    Except with respect to Reliable Runners' freight services, and subject to the limits set forth in paragraphs F, G and H below, our liability (with regards to any package/shipment) is limited to the sum of $50.00, unless a higher value is declared for the package/shipment at the time of tender, and a greater charge is paid as provided in paragraph C below.

C.    Except with respect to Reliable Runners' freight services, a charge will be assessed for all packages/shipments exceeding $50.00 in declared value. For packages/shipments exceeding $50.00 in declared value, an additional $1.00 will be charged for each $100.00 (or fraction thereof) of declared value. Declared value must be entered in whole dollar amounts.

D.    Except as limited by paragraphs F, G, H and I below, the maximum declared value per package/shipment is $2000.00.

E.    Reliable Runners' freight, except as limited by paragraphs F, G, H and I below, the maximum declared value per piece (single handling unit) in any freight shipment is $50,000. Unless a higher value is declared and paid for, liability for any freight package/shipment is limited to $100.00 or $1.00 per pound, whichever is greater. When a value declared on any freight package/shipment exceeds the greater of $100 or $1.00 per pound (per package/shipment), a $1.00 charge will be assessed for every $100.00 (or fraction thereof) of additional declared value. Declared value must be entered in whole dollar amounts.

F.    The maximum declared value for C.O.D. packages/shipments (for both the carriage of the goods and the C.O. D. amount) is $1000.00 per package/shipment. Other than with respect to freight packages/shipments, if no value is declared, our liability will be limited to the lesser of the C.O.D. amount or $100.00. If no value is declared on a freight package/shipment, the declared value and our liability shall be limited to the lesser of the C.O. D. amount, $100.00 or $1.00 per pound - whichever is greater.

G.    Packages/Shipments (including freight) containing all or part of the following items, are limited to a maximum declared value of $500.00:

  1. Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes - but is not limited to - items (and their parts) such as: paintings, drawings, vases, tapestries, limited-edition prints, fine art, statuary, sculpture, collector's items, customized or personalized musical instruments.
  2. Film, photographic images, negatives, chromes and slides.
  3. Any commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain.
  4. Antiques, any commodity, which exhibits the style or fashion of a past era and whose history (age or rarity) contributes to its value. These items include - but are not limited to - furniture, tableware, glassware, collector's items such as coins, stamps, sports cards, souvenirs and memorabilia. NOTE: Collector's coins and stamps may not be shipped. (See Restrictions for more details.)
  5. Glassware, including -but not limited to - signs, mirrors, ceramics, porcelains, china, crystal, glass, framed art, flat panel display screens (all types), plasma screens, and any other commodity with similar fragile qualities.
  6. Jewelry, including - but not limited to - costume jewelry, watches and their parts, mount gems or stones (precious or semi-precious), industrial diamonds and jewelry made of precious metal.
  7. Furs, including - but not limited to - fur clothing, fur-trimmed clothing and fur pelts.
  8. Precious metals, including - but not limited to - gold and silver bullion or dust, precipitates or platinum (except as an integral part of electronic machinery).
  9. Stocks, bonds, cash letters or cash equivalents, including - but not limited to - food stamps, postage stamps (not collectible), traveler's checks, lottery tickets, money orders, pre-paid calling cards, bond coupons and bearer bonds.
H.    See the Liabilities Not Assumed section of this Service Guide for other limitations and exclusions on our liability.

I.      When the shipper send more than one package on a job number, the total declared value for all the packages moving under the job number must be stated or entered when the order is placed. Our liability will be limited to the total declared value (not to exceed the per-package limit of $50.00 or $50,000.00 or the per-shipment limit of $1000.00, as described in this section). The declared value for each package/shipment will be determined by dividing the total declared value by the number of packages on the job number, unless you provide verifiable evidence supporting a different allocation. Claimant is responsible for proving the actual loss when a claim is made. In no event may the declared value for any package/shipment exceed the value of the declared entire shipment. If a package/shipment is sent pursuant to an airline interline agreement, additional restrictions may apply.

J.     If a multi-piece package/shipment is tendered palletized and shrink-wrapped as one single handling unit, the maximum declared value for that single unit is $50,000.00 and not $50,000 per package contained within that multi-piece shipment.

K.    For packages/shipments shipped to any international location, the declared value for carriage cannot be greater than the declared value for Customs.

ANY EFFORT TO DECLARE A VALUE IN EXCESS OF THE MAXIMUMS ALLOWED IS NULL AND VOID AND THE ACCEPTANCE FOR CARRIAGE OF ANY PACKAGE/SHIPMENT BEARING A DECLARED VALUE IN EXCESS OF THE ALLOWED MAXIMUMS DOES NOT CONSTITUTE A WAIVER OF ANY PROVISION OF THIS SERVICE GUIDE AS TO SUCH PACKAGE/SHIPMENT. EVEN IF A HIGHER VALUE IS DECLARED, OUR LIABILITY FOR LOSS, DAMAGE OR DELAY WILL NOT EXCEED A PACKAGE/SHIPMENT'S REPAIR COST, ITS DEPRECIATED VALUE OR ITS REPLACEMENT COST - WHICHEVER IS LESS.

Extra-Large Packages

Extra-large packages are items weighing less than 100 lbs. that exceed 84 inches in length and girth combined, with a maximum length of 48 inches. These items may be refused or considered as "freight" shipments, as solely determined by Reliable Runners, and the appropriate charges will apply. The length and girth of a package is: length + height (x 2) + width (x 2). If the dimension includes a fraction, a fraction half or greater will be rounded up to the next whole number; Less than half will be rounded down to the next whole number. NOTE: The maximum package size and weight is limited to the capacity of the vehicle and the service type requested.

Fuel Surcharge

The fuel surcharge will be adjusted weekly effective each Saturday based on the Friday Regional Average for regular Unleaded Fuel or Diesel (for Freight service types) as posted on the AAA Media Website for Retail Gasoline Price currently shown at www.fuelgaugereport.com. The fuel surcharge will appear as a separate line item on your invoice.

Rather than a fixed surcharge, we monitor fuel prices and adjust our surcharge as necessary to reflect current market conditions based on the chart shown below.

At Least

But Less Than

Surcharge

$1.50

$1.55

3.50%

$1.55

$1.60

4.00%

$1.60

$1.65

4.50%

$1.65

$1.70

5.00%

$1.70

$1.75

5.50%

$1.75

$1.80

6.00%

$1.80

$1.85

6.50%

$1.85

$1.90

7.00%

$1.90

$1.95

7.50%

$1.95

$2.00

8.00%

$2.00

$2.05

8.50%

$2.05

$2.10

9.00%

$2.10

$2.15

9.50%

$2.15

$2.20

10.00%

$2.20

$2.25

10.50%

$2.25

$2.30

11.00%

$2.30

$2.35

11.50%

$2.35

$2.40

12.00%

$2.40

$2.45

12.50%

$2.45

$2.50

13.00%

$2.50

$2.55

13.50%

$2.55

$2.60

14.00%

$2.60

$2.65

14.50%

$2.65

$2.70

15.00%

$2.70

$2.75

15.50%

$2.75

$2.80

16.00%

$2.80

$2.85

16.50%

$2.85

$2.90

17.00%

$2.90

$2.95

17.50%

$2.95

$3.00

18.00%

$3.00

$3.05

18.50%

$3.05

$3.10

19.00%

$3.10

$3.15

19.50%

$3.15

$3.20

20.00%

$3.20

$3.25

20.50%

$3.25

$3.30

21.00%

$3.30

$3.35

21.50%

$3.35

$3.40

22.00%

$3.40

$3.45

22.50%

$3.45

$3.50

23.00%

$3.50

$3.55

23.50%

$3.55

$3.60

24.00%

$3.60

$3.65

24.50%

$3.65

$3.70

25.00%

$3.70

$3.75

25.50%

$3.75

$3.80

26.00%

$3.80

$3.85

26.50%

$3.85

$3.90

27.00%

$3.90

$3.95

27.50%

$3.95

$4.00

28.00%

*If the average price for a gallon of regular unleaded fuel or diesel rises above $4.00, the surcharge will continue to increase 0.5% for every $0.05 increase in the fuel price.

Hold For Pick-Up

Reliable Runners' "Hold For Pick-Up" service is available upon request. When a recipient wishes to pick up a package, rather than have it delivered, the sender must specify "Hold For Pick-Up" in the Special Instructions section of eZrunner™ or when placing an order over the phone. The sender must also enter Reliable Runners' address as the "destination". If you choose to list the phone number of the recipient, reasonable efforts will be made to contact the recipient (by phone) after the package/shipment arrives at our facility.

Packages/Shipments will be available for pick-up from 9:00 AM to 5:00 PM (EST), Monday through Friday. Packages/Shipments designated as "Hold For Pick-Up" are not available for pick-up on Saturday, Sunday or holidays. NOTE: Freight shipments may be held at Reliable Runners and picked up by the recipient.

If a Reliable Runners' "Hold For Pick-Up" package/shipment is not picked up, we will attempt to contact the recipient. After three (3) attempts to notify the recipient/shipper - or five (5) days after the initial notification - the package/shipment will be considered "undeliverable". (See Undeliverable Packages for more details.)

Guarantee Policy

We guarantee all of our services at Reliable Runners. These guarantees can be suspended or revoked without notice. 
At our option, we will either refund or credit your transportation charges upon request if we deliver your shipment 30 minutes or more after our delivery commitment. We will attempt to notify you twice by phone if there is any change in the time of delivery. If requested by YOU, we will also attempt to notify the recipient twice of any change in the quoted delivery time. If we are unable to reach you or the recipient after two (2) attempts, we will assume no liability for our inability to notify.

Service Failure


In order to qualify for a refund or credit due to service failure, the following limitations apply:
  • For invoiced packages/shipments and for packages/shipments by shippers using eZrunner™, we must receive your notification (in writing or by phone) of a service failure within ten (10) calendar days from the original invoice date. You must furnish with your payment the invoice numbers to which your payment applies. If an invoice is not paid in full, the reason for each unpaid charge must be noted, along with its tracking number.
  • For packages/shipments that we don't invoice because they were paid by check, money order or credit card, you must notify us (in writing or by phone) of a service failure within ten (10) calendar days from the date of shipment. We will send your refund to the billing address on your account.
  • Notification must include the account number (if any), the package tracking number, the package/shipment weight and the date of the shipment. Complete recipient information must be provided.
  • A service failure will not be deemed to have occurred if within thirty (30) calendar days after you notify us, we provide you with the following:
    • Proof of timely delivery, consisting of the date and time of delivery and the name of the person who signed for the shipment or signature release information.
    • Service exception information reflecting that the failure to deliver a package/shipment resulted from circumstances described under Liabilities Not Assumed.
  • A service failure will not be deemed to have occurred if a "Bill To" account number was provided at the time of shipment that was NOT in good credit standing, and the package/shipment was not delivered until alternate payment arrangements were secured.
  • We are not obligated to respond when your request is not received within the time limits stated above.

The freight package/shipment was not booked as required.

Only ONE refund or credit is permitted per package/shipment. In the case of multiple-package shipments, this Guarantee will only apply to one package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.

There are no delivery commitments for packages/shipments on which the Guarantee is suspended.

A refund or credit will not be given for packages/shipments delayed due to incorrect addresses or ZIP codes or the unavailability or refusal of a person to accept delivery or any of the causes described under Liabilities Not Assumed.

Reliable Runners will not be liable under the Service Failure Guarantee if we do not release a package/shipment without obtaining signature, and no one is available to sign for the package/shipment where delivery without obtaining a signature has been authorized. This "money-back" guarantee does not apply to requests for invoice adjustments based on overcharges. (See Billing Terms for more details.)

A refund or credit will not be given to shippers using eZrunner™ when incorrect package/shipment tracking numbers are applied to the subject package/shipment. Credits for transportation charges and refunds will be applied to the payer's account ONLY. The Guarantee Policy does not apply to returned or "undeliverable" packages/shipments.

For C.O.D. packages/shipments, this Guarantee Policy applies to transportation charges and to the additional charge for C.O.D. service. It also applies to the return of the C.O.D. payment to the sender.

NOTE: The quoted delivery commitment time may change for many reasons, including - but not limited to - the following circumstances: flight delays or cancellations due to air traffic control, bad weather or mechanical problems. If the delivery commitment changes, this Guarantee Policy will only be applicable to the latest delivery commitment. You agree that our records, regarding quoted delivery times, will constitute conclusive proof of any such quotes.

Please send your invoice adjustment requests - along with your payment - to the following address:

Reliable Runners Courier Service
ATTN: Accounts Receivable Dept.
8624 Station Street
Mentor, OH 44060

Holiday Service

Reliable Runners DOES provide service on holidays. However, a surcharge of 100% and a $50.00 minimum charge applies to all packages/shipments.

Inspection

We may, but are not obligated to, open and inspect any package/shipment at our sole discretion and without prior notice.

Liabilities Not Assumed

WE WILL NOT BE LIABLE FOR ANY DAMAGES - WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL - IN EXCESS OF THE DECLARED VALUE OF A SHIPMENT, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING - BUT NOT LIMITED TO - LOSS OF INCOME OR PROFITS.

We will not be liable for, nor shall any adjustment, refund or credit of any kind be made as a result of any loss, damage, delay, mis-delivery, non-delivery, mis-information or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor shall any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, mis-delivery, non-delivery, mis-information or failure to provide information caused by or resulting in whole or in part from:

  • The act, default or omission of any person or entity other than Reliable Runners.
  • The nature of the shipment, including any defect, characteristic or inherent vice of the shipment.
  • Your violation of any of the Terms and Conditions contained in this Service Guide, as amended from time to time - but not limited to - the improper and insufficient packaging, securing, marking or addressing of shipments, or use of an account number that is not in good credit standing.
  • Perils of the air, public enemies, criminal acts of any person or entities, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotions, hazards incident to a state of war, local or national weather conditions (as determined solely by us), national or local disruptions in air or ground transportation networks, strikes and/or anticipated strikes (of any entity, including other carriers), natural disasters (earthquakes, floods, hurricanes), conditions that present danger to our personnel, and disruption or failure of communication and information systems.
  • Acts or omissions of any person or entity other than Reliable Runners, including our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.
  • Loss of or damage to articles packed and sealed in packages/shipments by the sender or by persons acting at sender's direction, provided the seal is unbroken at the time of delivery, the package/shipment retains its basic integrity, and receipt of shipment by the recipient without written notice of damage on the delivery record.
  • Erasure of data or the loss or irretrievability of data stored on magnetic tapes, files or other storage media; Erasure or damage of photographic images or sound tracks from exposed film.
  • Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
  • Our failure to honor "package orientation" graphics ("UP", "THIS END UP", "FRAGILE") or other special instructions not explicitly provided for in this Service Guide on packaging, or packages/shipments not in packaging approved by us prior to shipment, where such prior approval is recommended or required herein.
  • The shipment of fluorescent tubes, neon lighting, neon signs, x-ray tubes, laser tubes, light bulbs and flat panel display screens (all types).
  • Scale models, including - but not limited to - architectural models, doll houses, etc.
  • Failure to provide a valid Reliable Runners account number that is in good credit standing.
  • Our failure to notify you or any delay, loss or damage in connection with your package/shipment or any inaccuracy in such notice.
  • Reliable Runners will not be liable for packages/shipments released without obtaining a signature, if permission by sender has been granted to leave a package/shipment without a signature. NOTE: Reliable Runners will not leave packages/shipments without being instructed to do so.
  • Performance of any services will not constitute us as shippers or anyone's agent for any purpose.
  • Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases or other items whose outer finish might be damaged by adhesive labels, soiling or marking unless placed within a protective container for shipment.
  • Perishables, unless shipped in accordance with the Perishables section (under the Restrictions section).
  • If a package/shipment is refused by the recipient, leaks or is damages, the package/shipment will be returned to the sender. If the sender refuses to accept the returned package/shipment or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for - and will reimburse Reliable Runners - for all costs and fees of any type connected with the legal disposal of the package/shipment, plus any costs and fees of any type connected with the clean-up of any spilling or leakage.
  • Our provision of advice, assistance or guidance on the appropriate packaging of packages/shipments does not constitute acceptance of liability, unless such advice, assistance or guidance has been approved in writing by an officer of Reliable Runners and expressly accepts liability in the event of a damaged package/shipment.
  • Reliable Runners will not be liable for any package/shipment where our records do not reflect that the package/shipment was tendered to us by the customer.
  • Packages/Shipments of any alcoholic beverages, tobacco products, plants and plant materials.

Methods of Payment

The following methods of payment are acceptable at Reliable Runners:

Company Check

Personal Check

Cashier's Check

Money Order

Credit Card (Visa, MasterCard, American Express, Discover, Optima and Diner's Club)

Checks will not be an acceptable method of payment for shippers or recipients who do not have a valid Reliable Runners account number in good credit standing. The foregoing constitutes the only acceptable methods of payment. All other payments are unacceptable including CASH.

 

Multiple-Package Shipments

Multiple-package shipments are acceptable to all points that we serve. The number of items in a multiple-package shipment must be declared when the order is placed. Each item will be subject to the applicable per-piece charge for the service selected.

You may ship up to 999 packages on one Reliable Runners job number, provided the service type, size and weight restrictions are met. You may also ship multiple-packages of the same service type going to a single recipient from the same point of origin on one job number.

All items in a multiple-package shipment must move from one sender to one recipient, on the same day, using the same service, with the same delivery and "special handling" instructions. They must also be billed to the same party.

Individual items in a multiple-package shipment may have different weights, dimensions and declared values and limits of liability.

Packaging and Marking

All packages/shipments must be prepared and packed by the sender for safe transportation with ordinary care in handling. Correct recipient address labels should be placed on each package/shipment. Any articles susceptible to damage as a result of conditions, which may be encountered in transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by proper packaging. (See Restrictions for additional packaging instructions on particular commodities.) Each package/shipment must be legibly and durably marked with the name, address and ZIP code of the recipient. The ZIP code is crucial to the efficient movement of the package/shipment through our system.

Corrugated boxes in good, rigid condition large enough to allow cushioning of contents on the top, bottom and sides should be used. Items that cannot be packed into cartons (auto tail pipes, mufflers, tires, rims, etc.) should have all sharp edges and protrusions wrapped and the address label secured by pressure-sensitive tape wrapped completely around the object. A tie-tag can also be used. Briefcases, luggage, garment bags, aluminum cases, plastic cases, computer cartons or similar types of items whose outer finish might be damaged by adhesive labels, soling, marking or other types of surface damage that is normal with ordinary care in handling, should be placed in a protective container for shipment. Items with casters, wheels or rollers must have them removed or packaged to prevent damage.

Blood, urine and other non-infectious liquid diagnostic specimens will be accepted only when shipped in a sturdy outer container containing a sealed, watertight primary receptacle placed inside of a sealed, watertight secondary receptacle. Absorbent material must also be placed inside of the secondary watertight receptacle.

  • Sturdy outer packaging constructed of cardboard/corrugated fiberboard, wood, metal or rigid plastic is required. The sturdy outer packaging must be larger than 7 inches in length, 4 inches in width and 2 inches in depth.
  • Unacceptable packaging includes - but is not limited to - Styrofoam™, plastic bags, paper envelopes and cardboard boxes. We will refuse to accept packages/shipments that do not meet these or any other federal requirements. These packages/shipments will not be accepted for pick-up.
  • Expanded polystyrene foam coolers (Styrofoam™) must be shipped inside of a sturdy outer container. Expanded polystyrene foam coolers containing blood, urine and other non-infectious liquid diagnostic specimens must be shipped inside of a sturdy outer packaging. No exceptions are permitted.

If a shipment is refused by the recipient, the package/shipment will be returned to the sender. If the sender refuses to accept the returned shipment or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for - and will reimburse Reliable Runners - for all costs and fees of any type connected to the legal disposal of the package/shipment, plus any type of fees and costs connected with the cleanup of any spilling or leakage.

Proof of Delivery

When requested, we will provide a copy of electronic delivery information for packages delivered within our primary service areas within 12 months of the shipping date. The information will be sent via e-mail, fax or United States Postal Service. We assume no liability for our inability to provide a copy of the Proof of Delivery (POD). Nor do we assume any liability for our inability to provide documentation of the Proof of Delivery (POD) phone call.

We may also provide Proof of Delivery (POD) on-line. We will, when requested, provide the recipient's name - along with other delivery information - for packages. The signature Proof of Delivery (POD) is available via Reliable Runners' eZrunner™.

A Proof of Delivery (POD) phone call to the shipper, stating the time and name of the person who received the delivery, is also available upon request. This will constitute "Proof of Performance". Two attempts will be made to reach the shipper by phone within two hours of delivery. If the shipper cannot be reached by phone with either attempt, Reliable Runners will have no further obligation to the customer with respect to "Proof of Performance".

Rate Quotations

Rates and service quotations by our employees, agents and eZrunner™ tool, will be based upon information provided by YOU. Final rates and service, however, may vary based upon the shipment actually tendered and the application of these Terms and Conditions. We will not be liable for - nor will any adjustment, refund or credit of any kind be made - as a result of any discrepancy in the rate or service quotation made prior to the actual tender of the shipment and what appears on the actual invoice, unless the rate of the service applied at the time of the original invoicing is inconsistent with the shipment actually tendered.

Re-Delivery Service

This service will be provided upon request. If our first delivery attempt is unsuccessful - either to a commercial or residential address - Reliable Runners will make an additional attempt to deliver (as instructed by the shipper) at a rate equal to the original charge. If a package still cannot be delivered, we will hold it at Reliable Runners for two (2) additional business days while we research the status with the sender and/or the recipient, and receive further instructions. Any shipment that cannot be delivered after that time will be considered "undeliverable". (See Undeliverable Packages for more details.)

Refusal or Rejection of Shipments

We reserve the right to refuse, hold or return a shipment in the following instances:

The package/shipment could cause damage to other packages/shipments, equipment or personnel or is likely to sustain damage or loss of content during transit, as solely determined by Reliable Runners.

The carriage of the package/shipment may be prohibited by law or may violate any of the Terms and Conditions in this service guide, as amended from time to time.

The "Bill To Account Number" is not valid and/or in good credit standing with Reliable Runners.

The acceptance of the package/shipment may jeopardize the provision of service to other customers, as solely determined by Reliable Runners.

Regular Stop Pick-Up

If you consistently have regular packages to be picked up at your location, and such shipping volume is verified by Reliable Runners, you may qualify to be a "regular stop" customer. To be eligible to be a "regular stop" customer, you must:
  • Have a valid Reliable Runners account number in good credit standing.
  • Have sufficient, consistent package volume.
  • Have a pre-arranged agreement with Reliable Runners for the pick-up stop on a specific schedule of days and time.
  • Have your shipping activity monitored to ensure your continued eligibility.
"Regular Stop" customers also may be required to process their packages/shipments using our eZrunner™ tool. If shipping frequency is not maintained, Reliable Runners may remove your "regular stop" status. We reserve the right to make changes to a customer's "regular stop" status at any time.

Restrictions

All packages/shipments are subject to the size and weight limitations of vehicles and service type, as amended from time to time by Reliable Runners. 

1.     Blood, urine and other non-infectious liquid diagnostic specimens will be accepted only when shipped in a sturdy outer container* with a sealed, watertight primary receptacle placed inside of a sealed, watertight secondary receptacle. Absorbent material must also be placed inside of the secondary receptacle. NOTE: Regulated infectious substances must be shipped in the appropriate legal packaging.

2.     If multiple primary receptacles are placed into a single secondary receptacle, it should be wrapped individually to ensure that contact is prevented. The absorbent material, such as gauze or cotton wadding, must be sufficient to absorb the entire contents of all primary receptacles. It is the responsibility of the shipper to ensure that proper packaging is used.

*Sturdy outer packaging constructed of cardboard/corrugated fiberboard, wood metal or rigid plastic is required. The sturdy outer packaging must be larger than 7 inches in length, 4 inches in width and 2 inches in depth.

3.     Unacceptable packaging includes - but is not limited to - Styrofoam™, plastic bags, paper envelopes and paper tubes. We will refuse to accept packages/shipments not meeting these or any other federal requirements. 

4.     "Dangerous Goods" and dry ice, except as permitted under the Dangerous Goods section of the Terms and Conditions.

5.     Multiple-package shipments will be accepted as one piece only when the shipment is stretch/shrink-wrapped or banded together to form a single handling unit. For purposes of our limit of liability, a single piece stretch/shrink-wrapped and banded pallet constitutes a single handling unit. 

6.     Accessible "Dangerous Goods" cannot be shipped. 

7.     We will accept pieces weighing more than 100 lbs, which otherwise comply with our Terms and Conditions.

General restrictions for all Reliable Runners' services as listed elsewhere in this Service Guide also apply. The following items are restricted and may not be acceptable for shipment by Reliable Runners:

  • Firearms
  • Fireworks
  • Alcoholic Beverages
  • Tobacco Products
  • Dangerous Goods or Hazardous Materials (except dry ice*)
  • Money, Cash, Coins, Currency, Paper Money, Endorsed Stocks, Bonds and Cash Letters
  • Live Animals (Birds, Reptiles and Fish) NOTE: Edible food (lobsters, crabs or other types of live fish/shellfish) for human consumption is not prohibited.
  • Human Corpses and/or Cremated Human Remains
  • Packages/Shipments that require us to obtain a federal, state or local license for their transportation.
  • Packages/Shipments that may cause damage or delay to equipment, personnel or other packages/shipments.
  • Gaming devices, such as lottery tickets, where prohibited be federal, state or local laws.
  • Packages/Shipments whose carriage is prohibited by law, statute or regulation of the state in which the package/shipment may travel.
  • Used hypodermic needles and syringes or medical waste.

*Dry ice packages/shipments prepared in accordance with IATA do not require a Shipper's Declaration, and there is no special handling fee for transporting dry ice at this time. However, dry ice must be entered under the Special Instructions section in eZrunner™ or specified when placing an order via phone. All dry ice packages/shipments require the proper marking and labeling. Reliable Runners is not required to add dry ice to packages/shipments in its system.

Additional Restrictions

  1. No more than ONE type of service may be indicated per package/shipment. If no service is indicated, we will assume that your package/shipment requires the most expedient service available at the time.
  2. Reliable Runners will only accept packages/shipments of firearms when either the shipper or recipient is a licensed manufacturer, licensed importer, licensed dealer or licensed collector, and is not prohibited from making such shipments by federal, state or local regulations when these conditions are met. Reliable Runners will accept and deliver firearms between all areas served in the United States. 

Firearms may not be sent C.O.D. Upon presenting the package for shipment, the shipper is required to inform Reliable Runners that the package/shipment contains a firearm. Firearms may not be shipped in one complete piece. When tendered for shipment, the firearm must be rendered "inoperable", either by removing the firing pin in the gun and disconnecting the barrel, or by some other means so the package/shipment does not contain a completely assembled, usable weapon. 

The outside of the package/shipment should bear no label, marking or other written notice that a firearm is contained within. This includes the abbreviation of the name of the shipper or recipient, if the name would clearly indicate that the package could contain a firearm. Firearms and ammunition may not be shipped in the same package/shipment. Ammunition is always an explosive and must be shipped as "Dangerous Goods". NOTE: Signature release is not available for packages/shipments that contain firearms or ammunition.

The shipper and recipient are required to comply with all applicable government regulations and laws, including those pertaining to labeling. The local division office of the Bureau of Alcohol, Tobacco and Firearms (ATF) can provide assistance with the packaging and shipment of firearms.

  1. Reliable Runners will not accept fireworks for shipment.
  2. Reliable Runners will accept alcohol shipments (wine, beer and hard liquor) when BOTH the shipper and recipient are either a licensed wholesaler, licensed dealer, licensed distributor, licensed manufacturer or licensed importer subject to all applicable state laws. NOTE: Signature release is not available for packages/shipments that contain alcohol.
  3. Tobacco products will be accepted only when shipped from a licensed dealer or distributor to another licensed dealer or distributor. Packaging should be pre-approved by Reliable Runners prior to shipping. Any failure to use pre-approved packaging releases us from any liability that we would otherwise assume. (See Liabilities Not Assumed for more details.) Regulations may vary from state to state.
  4. Plants and plant materials (seedlings, plant plugs and cut flowers) must be shipped in accordance with applicable state and federal laws. Packages/Shipments containing these items may be inspected by government agencies, which may result in a delay in delivery. We are not liable or responsible for damage, refunds or credits resulting from delay of these packages/shipments by federal, state or local government agencies. Packaging should be pre-approved by Reliable Runners prior to shipping. Your failure to use pre-approved packaging release us from any liability that we would otherwise assume. (See Liabilities Not Assumed for more details.)
  5. Fragile Articles/Orientation:
    1. Packaging for all fragile articles, including - but not limited to - electronic and electrical devices, scientific testing equipment, fragile glass, crystal, porcelain or china, should be approved by Reliable Runners prior to shipping or we assume no liability for such packages/shipments.
    2. We do not provide special handling for packages/shipments bearing the labels "Fragile", "Refrigeration Required" or orientation markings, such as "UP" or "THIS END UP" arrows.
    3. Fluorescent tubes, neon lighting, neon signs, x-ray tubes, laser tubes, light bulbs and flat panel display screens (all types).

Due to the extremely fragile nature of these items, shipping is discouraged using Reliable Runners. We assume no liability for these items if damaged in transit.

d.    Scale models, including - but not limited to - architectural models or doll houses, are classified as inherently fragile items and shipment is discouraged using Reliable Runners. We assume no liability for these items if damaged in transit.

  1. Perishables
  2. Meat, fish and poultry packages/shipments can be shipped only in accordance with applicable state and federal laws. The shipper is responsible for ensuring compliance with these laws. Failure to use pre-approved packaging releases us from any liability for spoiled perishables that we would otherwise assume. (See Liabilities Not Assumed for more details.)
  3. Dangerous Goods (See Dangerous Goods for more details.)
  4. Shipments of over-the-counter and prescription pharmaceuticals will only be accepted when tendered in accordance with applicable federal, state or local laws. The shipper is responsible for compliance with all applicable laws.

Pharmaceutical packages/shipments should bear no label, markings or other written notice that a pharmaceutical is contained within. Proper packaging, such as cotton or other appropriate packing material, should be used in order to protect the contents of the package/shipment. NOTE: Signature release is not available for packages/shipments that contain pharmaceuticals.

Routing and Re-Routing

Reliable Runners may re-route packages/shipments when the sender authorizes the re-route. A re-route is a request to change a delivery address from what was originally requested. Specifically, a re-route is:

  • A change from one street address to another in the same city/state.
  • A change from "Hold For Pick-Up" to a request for "Delivery".
  • A change from delivery instructions to a request for "Hold For Pick-Up".
  • A change from one "Hold For Pick-Up" to another in the same city/state.

We will determine the routing of all packages/shipments, including the mode of transportation used - air, ground or any combination thereof - in providing our services. We reserve the right to divert any package/shipment (including the use of other carriers) in order to facilitate its delivery.

Re-Routing Terms

  1. An additional fee will be billed to the account number specified for each re-routed package/shipment. This will not apply when a package intended for delivery is changed to "Hold For Pick-Up".
  2. To re-route a package/shipment, the sender must call and provide us with the Reliable Runners tracking number.
  3. If a recipient calls to re-route a package/shipment, they must provide us with the applicable Reliable Runners tracking number. We may, at our option, require the shipper to authorize and approve the re-routing.
  4. If the sender calls to re-route a shipment, the sender must provide us with the new destination address for the package, including a valid contact phone number for the recipient.
  5. We will attempt to honor the new delivery request, but our verification and handling procedures may result in delays. Our Guarantee Policy does not apply to shipments that are re-routed.
  6. Only ONE re-route will be allowed per package/shipment.
  7. We may require photo identification of the person authorized to pick up the package/shipment.

Saturday Service

Reliable Runners DOES provide service on Saturday. However, a surcharge of 25% and a $25.00 minimum charge applies to all packages/shipments.

Service Areas

All of Reliable Runners' services over the continental United States and Canada are subject to applicable service type restrictions. For current service type information, please call us at 440.578.7000 or toll free at 866.530.SHIP (7447).

Service Types

See our current services and industry specfic soluions by going to our services page.  Services and Industry Specfic Solutions

Sunday Service

Reliable Runners DOES provide service on Sunday. However, a surcharge of 50% and a $50.00. A minimum charge applies to all packages/shipments.

Undeliverable Packages

An "undeliverable" package is one that cannot be delivered for any of the following reasons:

The recipient refuses to pay for a "Bill Recipient" package when the recipient does not have a Reliable Runners account number.

The recipient of a "Hold For Pick-Up" package cannot be located.

The recipient's address cannot be located.

The package was destined for an out-of-delivery location and cannot be forwarded.

The package's content or packaging is damaged to the point where re-wrapping is not possible.

The package is unable to clear Customs.

The package is likely to cause damage or delay to other packages, equipment or personnel.

The package delivery or carriage is prohibited by law, statute, regulation of a country of origin or destination, or a country through which the package may transit.

The recipient's place of business is closed.

The recipient is not at a delivery location on the initial delivery attempt or reattempts.

The package was improperly packaged for blood or diagnostic specimen contents.

A refused package can also be a shipment that the recipient does not accept. When feasible, we will contact the sender for instructions on returning or otherwise disposing of the package. If the sender requests a return, shipping will be charged to the sender for the return package subject to the specified service type. Packages refused (not related to service failure) as a result of being damaged, failure of recipient to accept shipping charges, and so forth, may be returned to sender, as the sender chooses.

If a package is undeliverable for any reason, we will attempt to notify the shipper to arrange for the package's return. The charges associated with the original shipment remain due and payable within. (See Credit Terms for more details.) If a package is marked "Bill Recipient" and is refused or returned to the sender, the billing is automatically changed to "Bill Sender".

If a recipient refuses a freight package, it immediately becomes "undeliverable". If a freight package is marked "Bill Recipient" and is refused or returned to the sender, the billing is automatically changed to "Bill Sender". Our Guarantee Policy does not apply to "undeliverable" or returned packages.

If a package cannot be delivered or returned, the package may be transferred or disposed of by Reliable Runners in its sole discretion - with or without notice - and the shipper (if known) agrees to pay any costs incurred in the disposal.

Vehicle Types

At Reliable Runners, we contract the following vehicles:

Cargo Vans

  • Capacity: N/A
  • Payload Weight Capacity: 2500 lbs.
  • Volume Capacity: 4' x 4' x 6'

Cars

  • Capacity: N/A
  • Payload Weight Capacity: 300 lbs.
  • Volume Capacity: 3' x 2' x 3'

Cube Vans

  • Capacity: 6 skids
  • Payload Weight Capacity: 3600 lbs.
  • Volume Capacity: 7' x 6' x 12'

Minivans

  • Capacity: N/A
  • Payload Weight Capacity: 1000 lbs.
  • Volume Capacity: 4' x 4' x 6'

Pickup Trucks

  • Capacity: N/A
  • Payload Weight Capacity: 800 lbs.
  • Volume Capacity: 3' x 3' x 6'

Straight Trucks

  • Capacity: 12 skids
  • Payload Weight Capacity: 15,000 lbs.
  • Volume Capacity: 8' x 7' x 23'

Warranties

We make no warranties - express or implied - here at Reliable Runners. If you have any questions or concerns regarding our services, please contact us:

Reliable Runners Courier Service

8624 Station Street

Mentor, OH 44060

440.578.7000 (office)

440.578.7010 (fax)

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