Our Services

Since our creation, Reliable Runners has lived up to its name and provided Northeast Ohio with a trusted courier service that provides Expedited Delivery Services. With our fleet of delivery trucks and years of experience, any company can rest assured that all it will take to safely get their goods and parcels from point A to point B is to call Reliable Runners.

Whatever it takes to get your time-sensitive information delivered on time, we are willing to do. That could mean outsourcing a customer's current dispatch activities, providing distribution and fulfillment solutions or preparing for a scheduled or on-call delivery. We pride ourselves on getting your shipment where it needs to go, when it needs to be there.

At Reliable Runners, we provide Northeastern Ohio with the region's most efficient on-call courier service. We offer multiple service levels, ranging from same-day to one-hour hotshot, as well as true direct, nonstop dock-high truck service.

We also handle customers that need an on-demand courier service just as easily as those that rely on us to handle regular deliveries. Any one of them can vouch for the reliability and consistency of the services we provide. These benefits, along with accountability, speed, customer service and convenience, can help quell any fears that even if you called us at the last minute, your package will still get where it needs to go.

Every company has a need for delivery services. From sending out a sensitive document to truckloads of freight, there is no shortage of goods that need to be delivered across the city or the country. When we opened the doors, our goal was to revolutionize expedited delivery, and that is something we believe we have accomplished.

 

An underrated component of any supply chain is actually one of the most important: the physical transportation of products from one location to another. While this seems like a simple aspect, without a proper plan it can become a financial burden to organizations that are not prepared to facilitate it.

If your business just needs to ship one parcel, partnering with a courier service can be the best option. However, if you need to handle constant, multiple deliveries you are going to need your own fleet. By considering the immediate capital that is needed to buy, inspect, register and maintain a fleet of delivery vehicles, running this system in-house can be costly. Outsourcing can still be the best course of action, only this time it would involve an entire fleet. This removes the liability and financial requirements that come along with an in-house fleet and operations.

By partnering with Reliable Runners, we can become an extension of your organization, accommodating business cycle functions seamlessly. You can maintain your focus on core business areas and preserve working capital to support them, while we handle the loading, unloading, sorting, dispatching and management of vehicles and drivers.

To run their own delivery fleet, organizations need to factor in the total cost for vehicle acquisition, fuel, driver payroll and benefits, vehicle parts and maintenance, collision and liability insurance, worker's compensation and management time, not to mention all of the added exposure that running a fleet brings. At Reliable Runners, we can transform the cost equation for in-house dispatch and fleet ownership.

By outsourcing solutions to Reliable Runners, you and your company will experience service with the utmost professionalism. We can design a customized program for your business and compare the savings for yourself.

 

Our 20,000 sq. ft. warehousing capability means we can do more than ever to reduce your warehousing labor, insurance and facility costs. For flexible inventory storage 
and distribution, we can provide anything from large warehouse floor space for bulk goods storage, to rack space and parts bins with pick-up and delivery. You can utilize our space week-to-week as your needs change in these climate-controlled, fully secured facilities with no long-term space commitments or size limits. For distribution and delivery, you enjoy all the benefits of our eZrunner™ online ordering, tracking and reporting tool to request same-day delivery of items. 

Warehousing. Transportation. Technology. Experience. Optimized material and information flow. That’s a 3PL solution you can grow with and depend on.

 

Whether you are a brick-and-mortar business seeking e-fulfillment capabilities or an e-commerce entity requiring an entire fulfillment infrastructure, Reliable Runners is the perfect outsourcing solution.

In either case, we can reduce costs and improve the reliability of fulfillment operations with real-time inventory and order status and electronic integration into our online order entry, tracking and reporting tool. We can also handle assemble-to-order, kitting, specialized packaging and promotional fulfillment.

 

For every business, "time is money." Every second that an employee sits around waiting for a return phone call or for a document to be shared, is productivity wasted. Instead of working and adding value to your company, downtime can hurt an organization.

In no industry is this phrase more potent than in the shipping and supply chain arena. If your company relies on shipping products to consumers or other businesses, every second those goods sit in a warehouse or storage space instead of being in-transit causes your consumers to grow frustrated and hurts your reputation.

There can be another side to this coin. If your company has packages and sensitive information ready to go on time, it is crucial that your courier service can work within your schedule to get those items in-transit in a timely manner. Waiting for goods to be picked up is just as bad is having them sit in a warehouse, still on the shelf.

At Reliable Runners, we understand the importance of on-time delivery and what it means to your business. We have a 99+ percent on-time delivery record and can ensure your urgent materials will be picked up and arrive as scheduled, day-in and day out.

If needed, we will also sit down with your business to design a customized delivery program that meets your precise requirements. No company's shipping challenges are the same and trying to use a cookie-cutter delivery approach will be unsuccessful. At Reliable Runners we offer assured dependability from the moment each order is received until your receive proof of delivery.

 

No company wants to waste money. One of the biggest ways this can happen is through excess inventory that sits on shelves or in back rooms. The number of resources that goes in to storing, shipping and maintaining inventory that isn't used is a pure waste. That is why more organizations are starting to rely on JIT Parts.

The JIT or "Just in Time" inventory model follows the philosophy that unused inventory causes more harm than good. Because of this, many organizations have started using JIT Parts where they only bring in inventory or parts when they are needed. It's the idea of having the right material, at the right time, at the right place and in the exact amount.

However, without the safety net of inventory, companies need to make sure they have an effective and reliable supply chain and logistics system in place to ensure all delivery is handled in a timely manner. Because a JIT system relies on quick delivery turnaround, any slowdown in the shipping process can ripple into operational slowdowns, employee frustration and a poor customer experience.

At Reliable Runners, we understand the importance of effective shipping strategies and the role they play in JIT inventory management processes. We realize the need for rapid response when it comes to local locating critical parts and the distribution network and have developed a flexible, easily managed system to allow rapid implementation for a wide variety of clients.

Reliable Runners has leveraged its existing infrastructure of experience and state of the art, web-based IT solutions allowing us to provide our clients with an innovative and robust network that can meet their most demanding needs.

 

Given the constant pressure to “do more with less” in the public sector, Reliable Runners is the perfect solution to maximize performance and reliability for recurring high-volume shipments to multiple delivery points. You may well be surprised at the number of logistics and transportation solutions we offer your agency. And as the most experienced integrated logistics and delivery company in Northeastern Ohio, you can depend on Reliable Runners for timeliness, security, professionalism and consistent high performance.

• Expedited local, regional and national on-call and scheduled delivery
• Fleet outsourcing solutions
• Fulfillment solutions
• Freight storage and forwarding
• Inventory storage and distribution
• Data and electronic media storage
• Bulk goods storage
• Warehousing
• Truck service
• Lift gate service
• Air/ground transfer
• Facilities management
• Next Available Flight (NAF)

For highly regulated industries with strict compliance requirements, it is critical that every aspect of operations is running at a high level. For hospitals and health care facilities, problems in this area can have consequences that ripple far beyond just a loss of revenue. The supply chain is one of these systems that must be airtight.

At Reliable Runners, we have been a leading courier service of choice for the health care industry in Northeast Ohio for nearly 30 years. In that time we have built a long and proven track record in meeting the same-day delivery demands of the medical and health care industries.

In this sector, an uninterrupted chain of custody is required of expedited delivery services.Considering patient health could be on the line, all health care-related shipments need to be delivered in a timely manner without being compromised.

We understand the care that needs to be taken for all logistic services when medical shipments are involved. This includes everything from monitoring time and temperature, to ensure nothing jeopardizes a shipment.

What else complicates the process of transporting healthcare materials?

At Reliable Runners, we understand that the challenges currently facing the healthcare industry - rising costs and more stringent compliance standards - also impact other stakeholders. This includes courier services that transport healthcare shipments.

We provide trained professionals with the knowledge to meet or exceed these industry standards. Transportation between cities is seamless, providing an accurate chain of custody. Here at Reliable Runners, our full complement of services includes:

• Expedited local, regional and national on-call and scheduled delivery
• Fleet Outsourcing Solutions
• Fulfillment Services
• JIT Parts
• Distribution Services
• Private mail center

For timely, fail-safe delivery to and from testing facilities with continuous protection of specimen integrity, Reliable Runners' professional drivers are qualified and ready to meet the needs of hospitals, general practices, specialists, laboratories and research facilities. That is why we are now considered to be the leading Northeast Ohio courier service for the medical and healthcare industries.

For law firms and legal services, the timeliness of information is a crucial component to being effective. A single delay in the delivery of a document or piece of evidence can radically alter the lives of everyone involved in the trial or lawsuit that is in place.

In many cases, legal information is of a sensitive nature and requires a certain level of care be taken for successful delivery. At Reliable Runners, our couriers and delivery personnel have experience dealing with courthouse personnel, lawyers, government officials and lawyers. All of these situations require attention to detail and a certain level of finesse, which our staff are well prepared for.

At Reliable Runners, we have provided expedited delivery services to some of Northeast Ohio's most well-recognized law firms since their inception. Our track record of professionalism and on-time performance is without equal and reliability and timeliness are a hallmark of what we do. It is ingrained in every aspect of our product offerings, from management to dispatch to customer service representatives to drivers.

With delivery times 30 minutes or fewer in some areas and the efficiency of a total online ordering, tracking and account management system, we are completely equipped to handle the specific demands of today's legal arena.

Firms that partner with Reliable Runners will have access to other services, including:

• Expedited local, regional and national on-call and scheduled delivery
• Data and electronic media storage
• Bulk goods storage
• Next Available Flight (NAF)
• Private mail center

Let Reliable Runners manage and deploy your critical parts and inventory, including warehousing, fleet operations and more. Doesn’t your business deserve an integrated logistics solution designed specifically to meet your needs? Let Reliable Runners manage and deploy your critical parts and inventory, including warehousing, fleet operations and more. We don’t just deliver boxes. We deliver time and cost savings, to bring competitive advantage to every client we serve.

• Expedited local, regional and national on-call and scheduled delivery
• 3PL solutions Fleet outsourcing solutions
• Fulfillment solutions
• Freight storage and forwarding
• Inventory storage and distribution
• Returned goods management & reverse logistics
• JIT parts distribution
• Bulk goods storage
• Warehousing
• Truck service
• Lift gate service
• Air/ground transfer
• Facilities management
• Next Available Flight (NAF)
• Private mail center

Reliable Runners is your first choice for timely, fail-safe delivery to and from physician’s offices, medical and health care facilities. Our professional drivers are qualified and ready to provide not only the most timely delivery, but also the most rigorous, all-important protection of specimen integrity. Protection of perishable and/or fragile materials is assured. Our people meet or exceed industry standards for total regulatory compliance. And whether it’s across town or across the country, you can count on Reliable Runners for seamless, accurate chains of custody. 

• Expedited local, regional and national on-call and scheduled delivery 
• Data and electronic media storage 
• Bulk goods storage 
• Warehousing 
• Next Available Flight (NAF) 
• Private mail center

 

Of course Reliable Runners can meet the needs of the pharmacy industry for timely delivery to hospitals, nursing homes and retail outlets… from a single vial to an entire truckload. But that’s only the beginning. Let us help you improve your competitiveness and profitability with a customized, integrated logistics solution designed specifically for your business model. By combining related services such scheduled delivery, on-call delivery, fleet outsourcing and inventory management, Reliable Runners can deliver time and cost savings to you, just as we have for leading high tech, retail, energy and commercial customers throughout Northeastern Ohio. 

• Expedited local, regional and national on-call and scheduled delivery 
• 3PL solutions 
• Fleet outsourcing solutions 
• Fulfillment solutions 
• Freight storage and forwarding 
• Inventory storage and distribution 
• Returned goods management & reverse logistics 
• Data and electronic media storage 
• Bulk goods storage 
• Warehousing 
• Truck service 
• Lift gate service 
• Air/ground transfer 
• Facilities management 
• Next Available Flight (NAF) 
• Private mail center

 

In an era when medical and health care professionals are increasingly challenged – and distracted -- by the bureaucratic and economic concerns of maintaining a practice, Reliable Runners provides simplicity, efficiency and accountability. From irreplaceable medical records to laboratory specimens, Reliable Runners delivery services offer utmost professionalism with respect to protection, regulatory compliance and seamless chains of custody. And, depending on the size and scope of your practice, our other logistics services may be ideally suited to bring greater cost-effectiveness to the “business” side of your profession.

• Expedited local, regional and national on-call and scheduled delivery
• Data and electronic media storage
• Bulk goods storage
• Private mail center

To help you meet the needs of your demanding clients, Reliable Runners offers an entire range of expedited delivery and logistics solutions. From delivery of a single rush job to an entire shipment of paper or finished print materials, we have the professional drivers, vehicles and resources to make it happen and get it right. But that’s only the beginning. Reliable Runners can improve your competitiveness and profitability with a customized, integrated logistics solution designed specifically to combine appropriate related services such scheduled delivery, on-call delivery, fleet outsourcing, warehousing and inventory management. Let us design a program that can save you time and money over the long term.

• Expedited local, regional and national on-call and scheduled delivery
• 3PL solutions
• Fleet outsourcing solutions
• Fulfillment solutions
• Freight storage and forwarding
• Inventory storage and distribution
• Data and electronic media storage
• Bulk goods storage
• Warehousing
• Truck service
• Lift gate service
• Facilities management
• Private mail center

From routine delivery of inter-office paperwork to time-critical filings, titles and contracts, Reliable Runners is the partner you can count on for absolute dependability in a challenging marketplace. With literally dozens of vehicles in service every day, total on-line access and delivery times as short as 30 minutes in some areas, we mirror your professionalism with the most dependable on-call and scheduled delivery services. Many of our other logistics and transportation-related services may be of benefit as well. Just call for an individualized review of your needs, and evaluation that may offer considerable cost-savings over the long term.

• Expedited local, regional and national on-call and scheduled delivery
• Data and electronic media storage
• Bulk goods storage
• Private mail center

Let Reliable Runners manage and deploy your critical parts and inventory, as we already serve leading high tech, retail, energy, and commercial customers throughout North East Ohio. By combining related logistics services such as critical parts banking, transportation (including fleet outsourcing), warehousing and inventory management, Reliable Runners can help you manage your business more efficiently, saving you time and money. We’re much more than a delivery company. And taking full advantage is as simple as a phone call.

• Expedited local, regional and national on-call and scheduled delivery
• 3PL solutions
• Fleet outsourcing solutions
• Freight storage and forwarding
• Inventory storage and distribution
• Returned goods management & reverse logistics
• JIT parts distribution
• Bulk goods storage
• Warehousing
• Truck service
• Lift gate service
• Air/ground transfer
• Facilities management
• Next Available Flight (NAF)
• Private mail center

From customer service at the counter to core inventory management and warehousing, Reliable Runners can make a difference in the profitability of your business… be it large or small. Our complete range of delivery and logistics services, combined with our extensive experience with over 1500 different businesses in Northeastern Ohio and across the USA, give us everything necessary to design and implement a fully-individualized solution that can enhance your long-term success.

• Expedited local, regional and national on-call and scheduled delivery
• 3PL solutions
• Fleet outsourcing solutions
• Fulfillment solutions
• Freight storage and forwarding
• Inventory storage and distribution
• Returned goods management & reverse logistics
• Data and electronic media storage
• Bulk goods storage
• Warehousing
• Truck service
• Lift gate service
• Next Available Flight (NAF)
• Private mail center