Reliable people help 3PL firms stand out

December 3, 2013

A lot of talk in the shipping industry over the last few days has focused on the announcment from Amazon that drone shipping could be coming to an urban area near you. While it is an exciting premise, it does take out a part of the shipping industry that can be important - people.

In a recent blog post for Cerasis, Steve Norall states that having proper freight and shipping management is about more than just getting products from "point A" to "point B." It is more about people and relationships.

Like having a doctor that has treated you for several years, dealing with reliable individuals in shipping can make the process much easier for businesses to handle. Sitting down with someone that is able to clearly communicate the plan and any contingencies, sets proper expectations of the entire process and makes sure everyone involved understands the tactical steps can quell any anxiety that someone could have about shipping.

"Proper freight management, like life, boils down to confidence," Norall wrote. "Good people who focus on relationships, treating the shipper like a person, and focus on value and outcomes, will make you the shipper confident."

The human element can never be overlooked, especially when it comes to shipping. Even with automated systems, there are people that work in the warehouses and are behind the wheel of the delivery trucks that play a major role in the success of every shipment. Having a reliable workforce that takes pride in their role makes quality third party logistic firms stand out.